Industries — Retail & e-commerce
Custom AI agents for retail and e-commerce operations.
Orders, suppliers, freight, inventory, installation — retail operations are a chain of handoffs, and every handoff is something a person has to chase. We build the systems that chase them for you: custom CRMs, e-commerce automation, and workflow agents wired into Shopify, Xero, and your inbox, tracking every order and executing follow-ups in the background.
Where retail operations break
Every order is a project.
An order isn't done at checkout. It moves through suppliers, freight, warehousing, and sometimes installation — and each step waits on a follow-up someone has to remember to send.
The stack doesn't talk.
Shopify knows the order, the inbox knows the supplier conversation, the spreadsheet knows the stock, and Xero knows the money. Nobody sees the whole picture without rebuilding it by hand.
Growth multiplies admin.
More orders means more chasing. At Glow Saunas, coordination alone consumed around forty hours a week — and in a larger distribution operation we rebuilt, an estimated hundred. Hiring more coordinators is the expensive way out.
What we build for retail and e-commerce
E-commerce automation & order fulfilment engines
A custom CRM powered by workflow agents that tracks every order, manages supplier and installer handoffs, and executes follow-ups in the background — connected to Shopify, Outlook, and a central database.
AI inventory management platforms
One central system for stock, purchasing, orders, warehouse activity, and reporting — with barcode scanning, Xero integration, and an AI assistant that drafts reorder actions from your own ordering history.
Built around your existing stack
We build on the tools you already run — Shopify, Xero, Outlook, Excel — rather than forcing your team onto a new tool they'll quietly route around.
Running in production
An order engine for a sauna retailer and an inventory platform for a wholesale distributor — the same operational pattern, rebuilt to run itself.
Common questions
Can you automate our Shopify order workflow?
Yes — that's exactly what we built for Glow Saunas: a custom CRM connected to Shopify, Outlook, and a central database that tracks every order, manages supplier and installer handoffs, and runs follow-ups in the background.
What does AI inventory management actually look like?
One system for stock, purchasing, orders, warehouse activity, and reporting — with barcode scanning and an AI assistant that drafts reorder actions from your own ordering history. That's the platform a twenty-person warehouse team runs on today.
How much does an order fulfilment engine cost?
Every build is scoped individually — it depends on your order volume, your stack, and how much of the workflow we're rebuilding. Book an intro call and we'll map it together before you commit to anything.
Will it work with our existing systems, or do we have to migrate?
It's built around what you already run. Shopify, Xero, Outlook, and Excel all stay exactly where they are — the system sits across them and does the coordination. Nothing migrates.
How is this different from Shopify apps or Zapier?
Off-the-shelf automations handle single steps — a tag here, an email there. We build the system that owns the whole workflow end to end: order, supplier, freight, installation, with agents that track state and execute the follow-ups themselves.
What results have businesses actually seen?
A sauna retailer had around forty hours of weekly coordination removed and five days cut from order lead times. A wholesale distributor running the same pattern at larger scale had an estimated one hundred hours of weekly admin removed.