All work

Case study 04 / 04 — Clinical Operating Platform

A complete digital clinic, built from the ground up.

The full operating platform behind two sister telehealth brands — intake, consultations, clinical review, pharmacy, and administration, turned into one connected clinical system.

Client
On Mane & Better Hair Labs
Sector
Healthcare & telehealth
Scope
Clinical platform
Patient intake & booking
Doctor & pharmacy dashboards
AI analysis tools
Platform & integrations
Patient portal
Doctor dashboard
Pharmacy dashboard
Australian-hosted analysis tools

The challenge

Two sister telehealth brands needed an entire clinic to run digitally: intake, consultations, clinical review, pharmacy, and administration. Patient onboarding alone took days, and case review consumed hours of the clinical team's week inside a regulated healthcare environment.

What we built

We built the full operating platform behind both brands, turning the entire patient journey into one connected clinical system. Patients complete intake, book consultations, access their dashboard, and continue care through the platform. Doctors review cases, document decisions, and manage treatment workflows.

Pharmacists and administrators work from dedicated dashboards designed around regulated healthcare operations — with Australian-hosted analysis tools for blood test review, scalp assessment, note capture, and recommendation workflows sitting inside the clinical workflow.

The outcome

Patient onboarding and intake now take under ten minutes instead of days, and the clinical team saves an estimated thirty hours every week on case review and admin.

The numbers

<10min

patient intake, down from days

30hrs/wk

saved on case review and admin

Next case — 01 / 04An operations engine that runs the workflow for you.Glow Saunas